Responsible Gaming
at crlkex

1 Our Commitment to Responsible Gaming

At crlkex, responsible gaming is not an afterthought — it is a core principle woven into the foundation of everything we do. We believe that gambling, when approached as a form of entertainment within affordable limits, can be an enjoyable activity. However, we also recognise that for some individuals, gambling can become a problem that affects their finances, relationships, and overall well-being.

Our responsible gaming programme is built around three pillars: prevention, through education and proactive tools that help players set healthy limits before problems arise; early intervention, through monitoring systems that identify at-risk behaviour and prompt timely support; and recovery support, through clear pathways to professional counselling and self-exclusion options for players who need to take a break.

Every player who registers with crlkex in Bangladesh has access to our full suite of responsible gaming tools — free of charge, available at any time, and activatable instantly without the need to contact customer support. We also maintain a trained responsible gaming team that monitors account activity for patterns associated with problem gambling and proactively reaches out to players who may benefit from additional support.

We encourage every crlkex player to treat gambling as entertainment — set a budget you are comfortable losing, play within your means, and reach out to our team the moment gambling starts to feel less like fun and more like a necessity.

2 Age Restriction — 18+ Only

crlkex is strictly an adults-only platform. All players must be aged 18 years or older to register an account, make a deposit, or place any wager on the crlkex platform. This rule is absolute and applies to all players in Bangladesh without exception.

How We Verify Age

During the registration process, every new crlkex player is required to declare that they are aged 18 or above. To confirm this declaration, our KYC (Know Your Customer) process requires players to submit valid government-issued identity documents before they can process significant deposits or any withdrawal. Accepted documents include:

• Bangladesh National Identity Card (NID)
• Valid Bangladesh passport
• Bangladesh driving licence (where date of birth is clearly stated)
• Birth registration certificate accompanied by a secondary photo ID

Our third-party KYC verification partners cross-reference submitted documents against authoritative identity databases to confirm both authenticity and age. Any account found to belong to a player under the age of 18 will be permanently closed immediately upon discovery, all funds will be returned to the payment method used for deposit, and the case will be referred to our compliance team.

Protecting Young People

If you share a device or household with a minor, we strongly urge you to keep your crlkex login credentials private and to enable any available device-level parental controls. crlkex supports the use of recognised parental control software. If you suspect that a minor has accessed crlkex using your account, please contact our support team at [email protected] immediately so that we can investigate and take appropriate action.

3 Responsible Gaming Player Tools

crlkex provides a comprehensive set of self-management tools that put you in direct control of your gambling activity. These tools are available to every registered player at any time through the account settings panel. No documentation or waiting period is required to activate them — simply log in and apply the controls that work for you.

4 Deposit Limits in Detail

Deposit limits are one of the most effective responsible gaming tools available because they act at the point of funding — before any wager is placed. By pre-committing to a maximum deposit amount, you ensure that your gambling expenditure stays within a budget that you have consciously chosen when you are in a calm, rational state of mind.

crlkex allows players to set deposit limits across three time horizons:

How Deposit Limits Interact with Payment Methods

Your deposit limit applies across all payment methods collectively — bKash, Nagad, Rocket, Upay, Visa, and Mastercard are all counted together toward your limit total. You cannot bypass a deposit limit by switching to a different payment method. If a deposit attempt would cause your total to exceed the current limit, the transaction will be declined and you will be shown a notification explaining the reason.

Setting Your First Deposit Limit

We recommend that all new crlkex players set a monthly deposit limit during their first session on the platform — even before making their first deposit. A practical guideline used in responsible gaming education globally is to treat your gambling budget as a leisure expense: set it at an amount that, if fully lost, would cause no material impact on your essential living costs, savings goals, or financial obligations. For players in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, ৳1,000 to ৳5,000 per month is a reasonable starting point for recreational players. Adjust this figure to reflect your own personal financial situation.

5 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on crlkex. When you self-exclude, your account is immediately and completely blocked from all gambling activity — you cannot log in, deposit, place bets, or access game content for the duration of the exclusion period. This option is designed for players who feel that they need a significant break from gambling and want a firm, irrevocable barrier in place.

How to Self-Exclude on crlkex

You can activate self-exclusion at any time through your account settings panel under the "Responsible Gaming" section. Alternatively, if you are in acute distress and need immediate help, contact our support team at [email protected] — our agents can apply a self-exclusion to your account on your behalf within minutes, at any hour of the day or night.

crlkex offers the following self-exclusion durations:

• 6 months — the minimum self-exclusion period
• 1 year
• 2 years
• 5 years
• Indefinite — account closed until you formally request reinstatement after a minimum of 6 months

What Happens During Self-Exclusion

Once self-exclusion is active on your crlkex account:

• You will be immediately logged out and unable to log back in for the exclusion period.
• All marketing communications from crlkex will be suspended for the duration of your exclusion — you will not receive promotional emails, SMS messages, or bonus notifications.
• Any pending withdrawals at the time of exclusion will be processed to the payment method on file within the standard withdrawal timeframe.
• Your account data and gaming history will be retained in accordance with our Privacy Policy and applicable legal requirements.
• The self-exclusion cannot be reversed, shortened, or overridden by any member of crlkex staff during the exclusion period — not even at your own request.

Returning After Self-Exclusion

After the minimum exclusion period has elapsed, you may submit a formal written request to reinstate your account by emailing [email protected] with the subject line "Self-Exclusion Reinstatement Request". Reinstatement is not automatic — our responsible gaming team will review your request, and a 7-day reflection period is applied before access is restored. During this reflection period, you are encouraged to reconsider whether reinstatement is the right choice for your current circumstances.

6 Warning Signs of Problem Gambling

Problem gambling can develop gradually, and many people are not aware that their gambling has become problematic until it has begun to significantly affect their lives. The following warning signs are widely recognised indicators that gambling may be becoming a problem. If you recognise any of these signs in yourself or in someone you care about, please reach out for support — there is no shame in asking for help.

• Spending more money on gambling than you originally intended, or gambling with money set aside for essential expenses such as rent, food, or bills.
• Feeling a need to gamble with increasingly large amounts of money in order to achieve the same level of excitement or satisfaction.
• Chasing losses — continuing to gamble in an attempt to win back money that has already been lost, often resulting in larger losses.
• Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce or stop gambling.
• Lying to family members, friends, or employers about the extent of your gambling activity or the amount of money involved.
• Neglecting work, education, family, or social responsibilities because of time spent gambling or thinking about gambling.
• Relying on others — family, friends, or credit — to provide money to cover gambling losses or financial difficulties caused by gambling.
• Gambling as a way to escape from problems, stress, depression, loneliness, or other difficult emotions rather than as a form of entertainment.
• Making repeated unsuccessful attempts to cut back on or stop gambling.
• Experiencing significant distress, anxiety, or depression directly related to your gambling activity or financial situation arising from gambling.

Recognising even one or two of these signs is enough to take action. You do not need to be in a gambling crisis to benefit from responsible gaming tools or support. Early action is always more effective than waiting until a problem becomes severe.

7 Self-Assessment

The following brief self-assessment is based on widely used responsible gaming screening tools. Reflect honestly on each question. If you answer "yes" to two or more of these questions, we strongly encourage you to consider using one or more of crlkex's responsible gaming tools, or to contact our support team or an external support organisation for guidance.

8 Get Support

If you feel that gambling is becoming a problem for you or for someone you know, please do not hesitate to reach out for help. Support is available from crlkex directly, and from a range of professional organisations that specialise in gambling harm prevention and recovery.

Contact crlkex Responsible Gaming Team

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. Contact us at [email protected] with the subject line "Responsible Gaming Support". Our agents speak both English and Bengali and can help you activate account restrictions, discuss your options, or simply provide a compassionate ear without judgement. All responsible gaming enquiries are treated with strict confidentiality.

National and International Support Organisations

For specialised counselling and support that extends beyond the crlkex platform, the following types of organisations provide free and confidential assistance to individuals affected by problem gambling. We encourage you to search for a licensed mental health organisation or addiction counselling service operating in your region of Bangladesh:

• National Mental Health Helplines (Bangladesh): The Government of Bangladesh operates mental health support services through the National Institute of Mental Health (NIMH), Dhaka. If you are experiencing significant distress related to gambling, please contact a licensed mental health professional.
• Kaan Pete Roi (কান পেতে রই): Bangladesh's first emotional support and suicide prevention telephone service, offering confidential listening services for individuals in emotional distress.
• Gamblers Anonymous: An international fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. Meetings and online resources are available internationally.
• GamCare: An international responsible gambling charity providing support, information, and counselling for anyone affected by gambling-related harm.
• BeGambleAware: A global responsible gambling resource providing free, confidential support and information about reducing gambling harm.

Supporting a Friend or Family Member

If you are concerned about the gambling habits of someone close to you — a family member in Dhaka, a friend in Chittagong, or a colleague anywhere in Bangladesh — the most important thing you can do is to start an open, non-judgemental conversation. Express your concern calmly and factually, avoid making accusations or ultimatums, and encourage them to seek professional help. Many of the support organisations listed above also provide guidance specifically for family members and friends of people experiencing gambling problems.